Shipping Policy

Processing Time

We aim to dispatch all orders within 24 hours*.
Shop with confidence knowing our dedicated fulfilment centre prioritises immediate and efficient order processing.

*Terms & Conditions:

Dispatch times begin the same day your order is placed as long as it is before 17h00, unless specified otherwise.
Delays caused by public holidays, courier issues, or natural disasters are not included in the dispatch time frame.
If your order contains an item with an estimated shipping date, dispatch begins from the specified date.
Business days are Monday to Sunday, 9 am - 5 pm.
Out-of-stock items and peak sales periods may extend dispatch times.

Shipping Rates

Standard Shipping: Free for all orders within the United Kingdom.

Delivery Times

Standard Shipping: 1-2 business days after dispatch.
Delivery times may vary depending on location and do not include dispatch times.

Carrier

We use Amazon FBA for fast and reliable shipping within the United Kingdom.

Order Tracking

Tracking information will be sent to you via email once your order has been shipped. You can use this information to monitor your delivery progress.

Delivery Issues

If you experience any delivery issues, please contact our customer service team at hello@solenco.uk. We are here to assist you.

Returns

For details on our return policy, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at hello@solenco.uk.