We offer free returns within 30 days from the date your item is delivered.
Eligibility for Returns
To be eligible for a return:
- Your return must be initiated and sent back to us within 30 days of delivery.
- The item must be in its original condition, with all tags and packaging intact.
- Items marked as “Clearance” or “Non-Returnable” on the product page are excluded unless the item is faulty.
How to Initiate a Return
- Email us at hello@solenco.uk with your order number and invoice.
Refunds
- Refunds will be issued to your original payment method within 5 business days of your item(s) being received and inspected at our fulfilment centre.
- Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.
If you haven’t received your refund within 15 business days after approval, please contact us at hello@solenco.uk.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at hello@solenco.uk so we can evaluate the issue and resolve it promptly.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned in the same condition as delivered, with tags and original packaging. Proof of purchase is required.